Account Manager - Piping solutions

Job Description

Account Manager responsibilities:

• Be the primary point of contact and build long-term relationships with customers (existing and new)
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of products
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Account Manager top skills & proficiencies:

• Prospecting skills
• Teamwork
• Planning
• Relationship building
• Interpersonal skills
• Initiative
• Customer focus
• Focus on excellence
• Management of multiple projects
• Attention to details